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A challenge coin featuring the Coforma logo with a sunrise over a path, symbolizing progress and optimism. The words 'Shared Purpose 2024' are displayed below the sunrise.

Introduction

Forging a path toward meaningful progress can be a daunting task for one individual, but when many unite around a shared purpose, we can move mountains. In 2024, Coforma employees and our government partners rallied around a driving vision: to uncover the insights needed to create products and services that undeniably improve our world.

Together, we’ve faced challenges head-on, designing technology solutions that lift up communities and make life easier for millions of Americans. We’ve modernized benefits management tools for Veterans, streamlined data reporting systems for healthcare providers, and pioneered public interest technology for taxpayers. We’ve blazed new trails, united by our shared belief that better technology can create a better world.  

Our 2024 Impact Report highlights some of the milestones we’ve worked with our partners to achieve across our Veterans services, healthcare, and public interest focus areas. Behind every metric in this report is a story of partnership and purpose—a reminder that we’re paving the path toward a brighter tomorrow, together.

Public Interest Impact

Our public interest focus area spans a growing portfolio of projects that improve the civilian experience. We center the public’s diverse needs and work iteratively to improve processes that impact their experience, designing and building inclusive technology solutions that undeniably improve our world.

Graphic displaying three statistics about the IRS Direct File program. 1. Over 140,800 taxpayers filed their taxes directly with the IRS for free. 2. Estimated amount saved in tax preparation fees: $5,600,000. 3. 86% of respondents said their experience with Direct File increased their trust in the IRS.

Designing the Direct File Pilot Project

The Direct File pilot project enabled eligible taxpayers in 12 states to electronically file their 2023 federal taxes directly with the Internal Revenue Service (IRS)—for free—for the first time ever. We worked with the IRS, 18F, and USDS to design the pilot using a range of human-centered design (HCD) and research services. The initial rollout was seamless, and we’ll continue working with the IRS to extend Direct File’s impact for the 2025 tax filing season.

Bar graph illustrating increase in referrals of unaccompanied children to the Office of Refugee Resettlement between 2013 and 2023. Text next to the graph reads, '94,271: The increase in number of referrals of unaccompanied children to ORR between 2013 and 2023.

Improving Case Management Technology for Unaccompanied Children 

We supported the US Department of Health and Human Services’ Administration for Children and Families’ Office of Refugee Resettlement (ORR)  by developing a new case management platform for unaccompanied children. This interactive, mobile-friendly application enables ORR staff to perform case management actions for unaccompanied children with greater confidence, ease, and efficiency.

Illustration of an older man with gray hair wearing a brown shirt sitting at a table, working on a laptop.

Prioritizing Accessibility in Public Interest Technology 

Our accessibility experts on the IRS Direct File pilot project worked in partnership with the National Federation for the Blind, conducting multiple observational studies and feedback cycles with users who rely on assistive technology. The Direct File team achieved 508 compliance version 2.2 and level AA across the board, which positions the program to be solidly accessible for years to come.

Graphic highlighting three community impact statistics for N Street Village. 1.1,358 women and six families were provided supportive housing in a dignified community. 2. 450 meals served each day at N Street Village emergency shelters. 3. 97% of residents reported maintaining mental health stability.'"

Public Interest Philanthropy  

Coforma sponsored AFCEA Bethesda’s summer gala, facilitating connections among government and industry leaders to solve public interest technology challenges. Proceeds from the event went to N Street Village, a local organization supporting women experiencing homelessness.

Veterans Services Impact

Veterans, their families, their caregivers, transitioning service members, and Department of Veteran Affairs (VA) service providers deserve thoughtful products and experiences that treat them with respect, integrity, and care. Leveraging an agile, Veteran-centric approach, we design and deliver digital services that help them lead happier, healthier lives.

Graphic with statistics about VA benefits tools. One panel highlights the Supplemental Claim Form, stating, '81% of Veterans filing supplemental claims are receiving some level of monetary benefit from VBA.' Second panel highlights Electronic Download Decision Letters, stating, ‘300,000 letters downloaded within the first month the service became available.' Third panel highlights the Claim Status Tool, stating, 'The Claim Status Tool is one of the top five visited pages on VA.gov'

Source: VA.gov

Modernizing Veterans’ Benefits Management Tools

To help VA provide the Veteran community with access to benefits in minutes—not months—in a modern ecosystem, our teams created and improved benefits management tools on VA.gov., enabling Veterans to track current and past benefits claims, appeals, and decision reviews. These included the claim status tool, electronic download decision letters, and the Supplemental Claim form, among other experiences.

Blue box with the following text: VHA is the #1 largest integrated healthcare system in the United States. The Clinical Decision Support Collaborative supports VHA. Connected boxes list components of the CDS ecosystem: 'CDS Platform,' 'CDS Program,' 'CDS Application teams,' 'CDS Design System team,' 'Shared Support Services,' and 'CDS communities of practice.'

Source: VA.gov

Developing Clinical Decision Support Applications

In support of VA’s efforts to provide innovative clinical decision support (CDS) to Veterans Health Administration (VHA) clinicians, we developed solutions and designs for five CDS applications that provide accurate data in critical disease spaces:

  1. COVID-19 Patient Manager (CPM)

  2. Lung Cancer Screening Program version 2 (LCSPv2)

  3. Precision Oncology (PO)

  4. Medical Calculators (MC)

  5. My WorkWeek (MWW)

Illustration of two people collaborating on a laptop. A woman wearing a blue shirt and glasses points at the screen while a man with a goatee observes attentively.

Prioritizing Accessibility in Veterans Services Technology

According to VA, approximately 40% of American Veterans have a disability, but there are likely many more who are not identified, in part due to military culture. This means accessibility considerations are paramount for this population. We employ accessibility experts who work alongside developers and designers from conception to product launch, so ensuring our products are accessible is never an afterthought on our projects.

Graphic showcasing three community impact statistics for Warrior Rising. 1. 33,583 Veterans assisted by Warrior Rising. 2. 50,375 hours donated to training, educating, and mentoring Veterans. 3. 22 Veteran-owned businesses valued at over $1,000,000.

Veterans Services Philanthropy

We were honored to sponsor Warrior Rising’s Salute Her Service event celebrating women Veteran entrepreneurs for the second year in a row. Warrior Rising’s mission is to inspire hope, foster change, and transform the lives of Veterans and their families.

Healthcare Impact

Health is at the heart of the human experience. We focus on understanding and addressing barriers to care, systems, and technology through a human-centered lens. By facilitating meaningful engagement, working collaboratively, and leveraging thoughtful research methods, we develop health IT solutions that better equip our partners to advance health equity and improve healthcare experiences for patients, clinicians, and caregivers.

Two-panel graphic; the left panel shows a rating scale with a score of 4.3 and states, 'Our designs netted a high user acceptance of 4.3 out of 5 during MFP user interviews about the platform’s usability.' The right panel says, 'We delivered 80+ enhancements and reporting year changes for the Quality Measure Reporting (QMR) App.'

Modernizing Medicaid Data Collection

The Centers for Medicare & Medicaid Services (CMS) relies on data sets from state programs to support their work and maintain public transparency. We helped the agency modernize and unify four applications that collect data, known as the Medicaid Data Collection Tool (MDCT). We also developed a new application, Money Follows the People (MFP), to improve program administration. Our solutions guided user experience improvements for state user data submission, enabled accurate and timely data reporting to CMS, and enhanced the customer experience accessing and utilizing data to support programmatic work.

Graphic with two stats on the Quality Payment Program (QPP). 1. The QPP website serves almost 900,000 reporting clinicians annually. 2. 6,000+ participants in the QPP HCD research panel.

Improving the Quality Payment Program

We partnered with CMS to improve the Quality Payment Program (QPP). The goal of this program is to transform the Medicare physician payment system from one focused on volume to one focused on value. We worked with our prime partner, Agile Six, to create a unified product strategy, visual identity, and smooth user experience across QPP products based on in-depth research and industry best practices.

Illustration of a healthcare professional wearing green glasses and a white coat, holding a clipboard. A text box reads, 'MLR Section 508 results on MDCT: 91%.'

Prioritizing Accessibility in Healthcare Technology

Section 508 of the Rehabilitation Act requires federal agencies to provide equal access to Information and Communication Technology (ICT) to disabled employees and members of the public. To ensure we meet the highest standard of these requirements, we prioritize accessibility in our design process and strive to build new applications with compliant components from the start.

Graphic with three statistics on the American Heart Association’s community impact: 1. 12,000,000 people impacted by nutrition improvements in 44 communities. 2. 22,000,000 people trained in CPR each year. 3. 19 million patients benefiting from a quality care initiative for high blood pressure.

Healthcare Philanthropy

This year, we sponsored the American Heart Association’s (AHA) Heart of Greater Washington Heart Ball, helping the organization raise funds to promote high-quality, equitable care and advance research for heart disease and stroke.

The reverse side of the challenge coin featuring Coforma's focus areas: Public interest, Veterans services, and Healthcare.

Looking Ahead at 2025

Our leadership team is currently developing a forward-looking, three-year strategic plan to extend our impact into the future. We also recently introduced our internal innovation accelerator that will enable team members to collaborate on impactful projects when they’re not assigned to a contract.

Our 2025 philanthropic efforts will be aligned with corporate sponsorships of key organizations that create an impact on our focus areas. We’ll be pairing these with volunteer opportunities at those organizations, extending our engagement in the communities our partners serve. As the new year gets underway, we will continue to align around our vision to craft products and services that undeniably improve our world. 

None of this work would be possible without the hard work of Coforma employees and the dedicated public servants we’re proud to call our partners. Thank you for helping us make an impact in 2024, and we look forward to amplifying it in the coming year.

Download the accessible report

Cover image with the title 'Impact Report 2024' in bold white and blue text on a Coforma-brand blue background. Line drawings of three overlapping arrows on the right symbolize progress and forward movement.

2024 Impact Report

Our 2024 Impact Report highlights some of the milestones we’ve worked with our partners to achieve across our Veterans services, healthcare, and public interest focus areas. Behind every metric in this report is a story of partnership and purpose—a reminder that we’re paving the path toward a brighter tomorrow, together.

Download the PDF