Equity

Improving the Public’s Experience with Government Services

Coforma provides services across all aspects of the software development process to enable GSA’s 10X program to grow in its support and investment of projects that can scale across the federal government, significantly improving how government builds technology for public good.

The Challenge
Our Approach
Results
Project Team

The Challenge

Client Name(s):: General Service Administration’s (GSA) Technology Transformation Services (TTS)
Partner Name(s):: Flexion
Delivery Date:: July 31, 2020

10x is a program created by the GSA TTS that funds, supports, and develops ideas from federal employees about how technology can improve the public’s experience with the government.

The General Service Administration’s (GSA) Technology Transformation Services (TTS) office mines its talent pool for ideas the 10x program can research, develop, and scale with the goal of improving the quality of people’s interactions with government services.

We’re helping GSA achieve this goal through agile software development services, including:

Determining which 10x ideas are worthy of funding and advancing through development phases
Implementing 10x ideas
Providing the research, design, and code for select 10x projects

Our Approach

We’re making the US Web Design System more accessible.

One portion of the 10x project we’re working on is making the US Web Design System accessible by conducting accessibility audits, developing data visualization patterns, and crafting more inclusive form components. Human-centered design is a major component of our design and development process. We field public commentary about usability, design, interaction, and scope of components to ensure that we’re designing and building tools and systems that keep real users’ needs at the center of the process from start to finish. We also solicit commentary from the Accessibility Guild at GSA, and if necessary, schedule usability testing with GSA's accessibility tester.

The USWDS work provides a rich set of options for designers and developers to use in creating applications and UI for the federal government. It will ultimately be used by the entirety of the federal government to improve the user experience for tools of those working within the government, and ultimately improve how the government delivers digital services to its users.